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4:24 pm
March 21, 2012
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olive43
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hi suzi ive had same problem as you i withdraw 50Â and it was paid into credit card i no longer use i had already informed them this card was no longer used so i lost my 50
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1:12 pm
March 3, 2012
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pippab
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This can be a nightmare to sort out as they can assume (wrongly) you are pulling some sort of fraud & won't pay it into a different account or card than you deposited on. It is not just Moon bingo, a lot of sites have a similar rule but if you can prove it did not go into the old account & can prove the new account is yours they should cough up.
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12:12 am
February 24, 2012
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blueboy20
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hi there i dont blame ya its ur winnings ya wanna get to bottom of it gl to ya
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11:23 pm
February 23, 2012
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weemarie
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Glad you got it all sorted out and we can all take a lesson from  this x
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10:34 pm
February 23, 2012
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Lindahj203
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Ohoh, sounds like lessons to be learned all round, but we all change our cards or bank details from time to time. Â Glad you eventually got sorted out, suziejet.
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12:18 pm
January 29, 2012
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cardmadcaz
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Hi Suzie, what an ordeal you've had. i'm so glad you've finally got your winnings. it's got me thinking,as when i joined moon i paid my first £10 deposit with a credit card….not realising i would pay a £3 charge. i won £45 but couldn't withdraw as i had to deposit a minimum £20, so made a second £10 deposit with a debit card. I then withdrew, and assumed the winnings would go to the debit card account but it didn't. Part went to each bank, which actually did me a favour as i also had a refund for the £3 charge.
it all seems so confusing…why can't you just tick a box stating how you want payment?
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11:21 am
January 29, 2012
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Sheila49
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well what a game i hope that you can get it sorted sooner rather than later
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8:49 am
January 29, 2012
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saltandvinegar
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Manchester
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you should email their promotions team hun. I've always found them to be really good at sorting this type of issue out. promotions@moonbingo.co.uk i think (or .com, can't remember-maybe email both?)
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5:26 pm
January 28, 2012
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pikefish
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this realy isnt good enough and these sites should be made to remoove your card not keep info on file
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9:40 pm
January 27, 2012
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buggin1966
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blimey what a game, thanks for letting us all know, will think again before playing again
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