Genting Casino: A Review of Offers, Bonuses and Promos

Genting Casino
Portometer 7.3 out of 10

100% Bonus up to £50

  • Over 5,300 games available makes this a huge games catalogue
  • Good selection of live casino tables
  • The welcome bonus is automatic, no need to opt in

Automatically credited upon deposit. Cancellation can be requested. First Deposit Only. Min. deposit: £10, max. Bonus £50. WR of 30x Deposit Plus Bonus amount (Slots count 100% and any other game 10%) within 30 days. Max bet is 10% (min £0.10) of the Bonus amount or £5 (lowest amount applies).Bonus must be claimed before using deposited funds. Bonuses do not prevent withdrawing deposit balance. First Deposit/Welcome Bonus can only be claimed once every 72 hours across all Casinos. Bonus Policy applies.

Genting Casino Review Intro

We thoroughly explored Genting Casino, a chic slots and casino site that aims to provide a slick, modern online gaming experience. The classic red and black colour scheme creates a timeless casino atmosphere. The site lacks a specific theme, though sometimes generic is better, as it sidesteps cheesy and keeps things classy. Despite being part of the globally recognised Genting brand, who own everything from casinos to hotels, the online site is not as widely known. Genting Casino is part of a network that includes sister sites like Spin Genie and Slingo, though the network affiliation becomes less important when bingo rooms are not available. Stick with us as we delve into the finer details of Genting Casino, and our review can help you in determining whether this site fits with your gaming preferences and expectations, so you can decide if Genting Casino is the site for you.

Our Genting Casino Review Score

Is Genting Casino the right fit for you? We took a close look at every inch of their website, giving it a thorough review and an overall score. This is designed to help you figure out if Genting Casino is a good choice for you based on your preferences. We break down our assessment of the Genting Casino site into sections, each of which gets a score. You can see how we rated the site for each different aspect, and how we found it overall. Of course, no site is flawless, but understanding what Genting Casino offers can make your decision on whether to play here easier.

Welcome Offer Rating 7 / 10
Existing Player Promotions Rating 8 / 10
VIP & Loyalty Rating 7 / 10
Product Rating 7 / 10
Branding Rating 7 / 10
User Experience Rating 7 / 10
Bingo Rooms Rating 7 / 10
Bingo Games Rating 7 / 10
Additional Games Rating 9 / 10
Mobile Rating 7 / 10
Responsible Gaming Rating 8 / 10
Jackpots Rating 8 / 10
Penny Bingo Rating 7 / 10
Payment Methods Rating 7 / 10
Depositing Rating 7 / 10
Withdrawing Rating 7 / 10
Customer Support Rating 7 / 10
Overall Score 7.3 / 10

Genting Casino ranks #21 out of 863 sites on BingoPort!

Genting Casino Pros & Cons

Want to know if Genting Casino is a good pick for you, but don't have the time to read a full review? Get all the key info here in bite-sized bullet points, so you can choose the site that's right for you and your play style.

  • Over 5,300 games available makes this a huge games catalogue
  • Good selection of live casino tables
  • The welcome bonus is automatic, no need to opt in
  • Must remove all bonus before withdrawing
  • Live chat is not instant response
  • App does not offer the full games catalogue

Genting Casino New Customer Welcome Offer

100% Bonus up to £50

Automatically credited upon deposit. Cancellation can be requested. First Deposit Only. Min. deposit: £10, max. Bonus £50. WR of 30x Deposit Plus Bonus amount (Slots count 100% and any other game 10%) within 30 days. Max bet is 10% (min £0.10) of the Bonus amount or £5 (lowest amount applies).Bonus must be claimed before using deposited funds. Bonuses do not prevent withdrawing deposit balance. First Deposit/Welcome Bonus can only be claimed once every 72 hours across all Casinos. Bonus Policy applies.

Genting Casino Offer Breakdown

Genting Casino keeps it simple with a 100% bonus match, doubling your deposit as a slots bonus, up to a maximum of £50. To get Port Points, you'll need a minimum deposit of £20 instead of £10. The 30x wagering requirement for the slots bonus is relatively low compared to other sites. Make sure to use the bonus within 30 days, or it might expire. While the offer is straightforward and provides a reasonable welcome to Genting Casino, it's not the most generous in the UK market. A 100% bonus is decent but not particularly large. Despite this, the simplicity of the offer makes it easy to understand, giving players a clear picture of what to expect when joining Genting Casino.

Genting Casino Welcome Bonus Our Verdict

We found the new player offer from Genting Casino to be a bit underwhelming. It's a 100% bonus match, which is on the lower side compared to other UK sites that often offer 200% or even 300%. We don't think we've ever seen a welcome bonus with a lower percentage than 100%. Despite this, there are some positive aspects, like the 30x wagering requirement, which is reasonable for a first-deposit slots bonus. The simplicity of the offer makes it easy for new players to understand.

In summary, Genting Casino's welcome offer is straightforward but not overly generous. While it might not stand out in terms of bonuses, it could be a decent starting point for someone new to the site. After all, there are other promotions available after you've joined, and those are pretty good, but as just a welcome offer, it's quite basic. Our overall judgement? Decent, but not a ground-breaking offer by any stretch.

Genting Casino Welcome offer rating: 8 / 10

Using The Genting Casino Welcome Bonus

Starting on Genting Casino is easy, though there are a few steps you'll need to complete for verification of your account. Follow this simple guide to get started and make your first deposit:

1. Register or log in: Sign up with basic details like your name, address, and contact details

2. Confirm occupation and income: This sets deposit limits based on your monthly earnings

3. Verify your mobile number: Wait for a text with a code to arrive, then enter it to unlock your account

4. Go to the cashier: Click "Deposit" (you might need to send a photo of ID like a driving licence to make your first deposit)

5. Choose deposit method and amount: Minimum £10 for the welcome offer or £20 for Port Points as well

6. Enjoy your welcome bonus: Your bonus is credited automatically. Now you're ready to play!

Genting Casino Welcome Bonus Terms

Automatically credited upon deposit. Cancellation can be requested. First Deposit Only. Min. deposit: £10, max. Bonus £50. WR of 30x Deposit Plus Bonus amount (Slots count 100% and any other game 10%) within 30 days. Max bet is 10% (min £0.10) of the Bonus amount or £5 (lowest amount applies).Bonus must be claimed before using deposited funds. Bonuses do not prevent withdrawing deposit balance. First Deposit/Welcome Bonus can only be claimed once every 72 hours across all Casinos. Bonus Policy applies.

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Automatically credited upon deposit. Cancellation can be requested. First Deposit Only. Min. deposit: £10, max. Bonus £50. WR of 30x Deposit Plus Bonus amount (Slots count 100% and any other game 10%) within 30 days. Max bet is 10% (min £0.10) of the Bonus amount or £5 (lowest amount applies).Bonus must be claimed before using deposited funds. Bonuses do not prevent withdrawing deposit balance. First Deposit/Welcome Bonus can only be claimed once every 72 hours across all Casinos. Bonus Policy applies.

Genting Casino Free Bingo & Newbie Rooms

Genting Casino focuses solely on slots and casino games, without offering any bingo options. This means there are no free bingo or newbie rooms available on the site. While this might disappoint bingo enthusiasts, Genting Casino compensates by providing a variety of slot games, casino tables, and live casino. The absence of bingo doesn't limit the entertainment options, as players can still enjoy plenty of gaming experiences.

For those who appreciate slots and classic casino games, Genting Casino has a lot to offer. There are thousands on thousands of games, split into casino and live casino, plus the site features numerous promotions, adding extra excitement to your experience every day you play. While the lack of bingo might be a drawback for some, the focus on slots and casino games creates a straightforward and immersive platform for players looking for that specific type of entertainment.

More Genting Casino Welcome Offers

Genting Casino keeps it simple with its welcome offer, offering a 100% games bonus match, but there is a second option too. Players can choose to get 132 free spins on the Big Bass Bonanza slot instead of the deposit bonus match if they prefer. This is a decent offer, if a slightly random number to choose. The minimum deposit to qualify for either offer is £10, but for Port Points, you'll need to make a minimum deposit of £20. The choice of offer is a nice surprise, and players are free to pick whether they'd prefer bonus or free spins. Of course, bonus can be spent on any game, whereas the free spins are locked to Big Bass Bonanza, but you do get slightly more for your money by choosing the spins. Do you prefer value for money or the freedom to choose your game? Either way, there's an offer to suit you.

Genting Casino Technical Specifications

Site Name Genting Casino
Welcome Offer

100% Bonus up to £50

1st Deposit Bonus 30,000 pts
No Deposit Bonus None
Free Bingo No
Promotions Yes
Min. Deposit £10
Min. Withdrawal £10
Deposit Methods
  • Money Bookers / Skrill card icon
  • Maestro card icon
  • Visa card icon
  • Master Card card icon
  • Paypal card icon
  • Paysafe Card card icon
  • Apple Pay card icon
Established 2012
UK Gambling Commission License number 39326

Genting Casino Review: Existing Player Promotions

Genting Casino offers players a mix of promotions that are certainly worth checking out. Through Daily Picks, players get the option to claim special deposit bonuses, free spins, or cash prizes every day. Tournaments offer a chance for competitive play with exciting rewards, and there are monthly exclusives to spice things up. The variety of promotions caters to a wide range of players, not just big spenders. The daily guaranteed offer means that a new promotion is consistently available every day, which is always appreciated. While everyone has different preferences, Genting Casino provides a good mix of deals that change daily, ensuring a fresh and interesting experience. The casino's approach to promotions appears well-balanced, offering a variety of incentives without overwhelming players or encouraging overspending. Here are some examples of offers we checked out while playing on Genting Casino:

Daily Picks: Discover a fresh offer every day here, ranging from deposit codes to free spins and cash prizes. The variety ensures there's always something exciting to bring you back for more.

Tournaments: Join in freerolls and buy-in tournaments to win prizes! Head to the cashier, click on "Tournaments" in the left menu, purchase spins, and spin to determine your position on the competition rankings table.

Prize Twister: Make a deposit on a Saturday for a spin on the Prize Twister, guaranteeing you a prize. It could be cash, spins, or even the mega prize of £25K! After depositing on Saturday, visit Daily Picks to claim your reward.

Genting Casino Existing Player Promotions rating: 8 / 10

Genting Casino Review: VIP & Loyalty

Genting Casino takes a different approach to thanking loyal players. Instead of a spend-to-earn system, the site shows appreciation through exclusive monthly rewards, personalised offers, and early access to new games. This more relaxed approach aims to recognise player loyalty without pushing them to spend more money, which we really appreciate as players who don't love to break the bank when we play. While it may not suit those looking for a structured points setup, the personalised perks and early access provide an exclusive feel, and it's nice when your treats drop into your account unexpectedly! Genting Casino's loyalty rewards, though simple, significantly contributed to making us feel valued and appreciated for our loyalty. It's a different approach, focusing on recognition and special treatment for returning players. If you prefer a laid-back, personalised loyalty experience over a rigid points system, Genting Casino's approach is likely to make you feel appreciated and part of an exclusive club.

Genting Casino VIP & Loyalty rating: 7 / 10

Genting Casino Product Review

Genting Casino has a user-friendly layout and clear menu buttons, making it very simple to discover the slots and casino games on offer. Daily Picks, promotions, and other offers add a layer of excitement to your time on the site. After joining and earning your welcome bonus, jumping straight into the games is a great place to start, with affordable spins and bets for every budget. The site is modern and sharp, making it perfectly enjoyable for casino gaming. While the promotions are great, especially the daily offers, a more structured loyalty scheme could enhance the player experience, though we rather like the more casual approach. The games catalogue on the site is huge, providing an impressive variety of games. Overall, Genting Casino makes playing simple and offers plenty of incentives, especially for players who love a big choice of games and enjoy daily promotions.

Genting Casino Product rating: 7 / 10

Genting Casino Branding Review

Genting Casino's website features a sleek and modern design with a classic red and black colour scheme. While it looks contemporary, it tends to be somewhat generic, lacking a distinct personality, although the Genting logo helps tie the branding together. The site's appearance, while pleasant enough, could use more unique artwork to truly stand out. Navigation is straightforward, ensuring a user-friendly experience, but the overall design might not necessarily leave a lasting impression. Though easy to use, the generic look may leave some players wanting more character, as we did. It depends on whether you prefer a site with a strong personality or one that remains unobtrusive; Genting Casino tends towards the latter. Genting Casino's design is functional, modern, and has some of the Genting branding scattered throughout, but a bit more personality could make it stand out in the competitive online gaming world. The site operates smoothly, but in terms of design, it is quite basic.

Genting Casino Branding rating: 7 / 10

Genting Casino User Experience Review

Genting Casino, whether you play on the website or the app, proves to be user-friendly. Joining, depositing, and navigating for tickets and spins is straightforward. There are a few verification steps, more than we're used to, but they're understandable for preventing fraud and promoting responsible gambling. Once registered, both new and experienced players can easily find games, rooms, and promotions on the main homepage, thanks to a clear menu. While functional and tidy, the design lacks originality, as it is very similar to others on the same network. The app keeps things simple also, with the same pages and similar layout to the desktop site. For new players, starting with daily promotions or exploring Genting Casino's recommended games is a good place to start after depositing. Overall, Genting Casino offers a fun, simple place to enjoy slot and casino games, but adding more personality to the design could make the site stand out for both regulars and newcomers.

Genting Casino User Experience rating: 7 / 10

Genting Casino Rooms Review

Genting Casino doesn't offer bingo games, focusing instead on a vast selection of slot games, casino games, and live casino. With over 5,000 games, the variety is extensive, making it a thrilling choice for those who are looking for slots and casino play. The absence of bingo can be attributed to Genting Casino's link with its chain of land-based casinos, sharing the same name. This focus on slots and casino aligns with their brand identity, providing a gaming experience that matches their physical casinos.

While bingo enthusiasts may miss the game, Genting Casino compensates with a massive collection of other gaming options. For those who appreciate the excitement of slots and traditional casino games, Genting Casino's extensive catalogue offers plenty of entertainment choices without the inclusion of bingo. Unfortunately, for bingo games, players will have to try other sites. Genting Casino's sister sites on the same network, Spin Genie and Slingo, do offer bingo however!

Genting Casino Rooms rating: 7 / 10

Genting Casino Best Bingo Rooms

Unfortunately, Genting Casino does not offer bingo games. However, if you are looking for slot or casino games, it has those in spades! With a catalogue of over 5000 games, there is plenty of choice. When you first land on the Slots section under Casino, you'll see a scroller of "Most Played Slots". This would make a great place to start if you're looking for game recommendations!

Genting Casino Chat Review

Because Genting Casino has no bingo, it therefore doesn't have any bingo chat! However, players can chat in the live casino games. There is a live feed in most games where players can message, and although it isn't usually quite as strong a community feel as in bingo rooms, it's still an opportunity to connect with other players. The gameshow-style games tend to have the chattiest message feeds, so if you like to message as you play, consider giving those a go!

Genting Casino Games Review

Genting Casino doesn't have bingo games but offers a wide range of slot games, casino games, and live casino options, totalling over 5,000 games. While bingo fans may miss the game, Genting Casino makes up for it with a vast collection of other game choices.

The site's extensive variety caters to those who enjoy slots and casino, which fits with Genting Casino's chain of land-based casinos. If you like slots and classic casino games, Genting Casino's diverse catalogue offers plenty that you'll enjoy, even without bingo. If you're still hoping for bingo games, Genting Casino's sister sites on the same network, like Spin Genie and Slingo, do provide bingo options!

Genting Casino doesn't have any bingo games, unfortunately. But if you're into slots or casino games, you're in luck! The site boasts a massive collection of over 5000 games, giving you plenty of options. When you head to the Slots section in the Casino, you'll find a scroller showcasing the "Most Played Slots." It's an excellent starting point if you're looking for game recommendations! Or there are new slots listed too, if you fancy something fresh that's only just landed on the site. Whether you have a game in mind, or are looking for recommendations, Genting Casino has you covered. 

Genting Casino Games rating: 7 / 10

Genting Casino Jackpots

There is a whole section for Jackpots under the Casino heading. This is where you can find slots that have special extra jackpots, not just prizes for matching paylines when you spin. Some of these are Daily Jackpots, where the prize must be won every 24 hours, and some are Jackpot King (JPK) slots, where players have to meet a certain challenge to make the pot break. The jackpot prize amount is shown on the slot tile for the Jackpot King slots, so you can decide which game you want to play without having to jump in. They range from £2,000 to over £2M! It's fantastic that all the slots with extra jackpots are grouped in one place; it makes it really easy to find a game if you're in the mood for a potential mega prize to tempt you when you spin.

Genting Casino Jackpots rating: 8 / 10

Genting Casino Penny Bingo

Genting Casino doesn't have bingo games, but it makes up for it with a broad selection of over 5,000 slot, casino, and live casino games. While bingo enthusiasts might feel its absence, Genting Casino caters well to those who love slots and traditional casino games.

The extensive games catalogue offers plenty to enjoy, even without bingo. That said, if you're still desperately longing for bingo, check out Genting Casino's sister sites on the same network, such as Spin Genie and Slingo- they provide exciting bingo options!

If you want to play for just a penny, there are plenty of slots that have spins from just 1p, so even without penny bingo, you can still play without burning through your deposit too quickly. Be aware that even if you set your bet to 1p, some slots multiply that by the number of active paylines, so always check the total bet amount before spinning.

Genting Casino Penny Bingo rating: 7 / 10

Genting Casino Side Games Review

Genting Casino doesn't have bingo- and therefore doesn't have side games- but it's a haven for slot enthusiasts with an expansive catalogue of over 5000 slot and casino games. The sheer size of this collection is industry-leading, promising endless entertainment. Slot fans are in for a treat with a plethora of exciting choices, including jackpot slots with substantial prizes.

While there might not be bingo, Genting Casino offers an immersive experience with live casino tables. These feature friendly dealers on camera, running your game and building the real-time excitement. The absence of bingo is compensated by the abundance of options in the slot and casino categories, ensuring there's something for every player. With a huge range of games and the allure of big jackpots, Genting Casino provides a thrilling gaming environment for those who want to enjoy slots and classic casino games.

Genting Casino Slot Games Review

Genting Casino proudly presents an enormous slots collection, boasting over 5300 games, possibly the biggest slot catalogue around! Despite the vast array of games, the filter options for sorting through them are a bit limited. You can check out trending games, exclusive slots, Megaways, and new releases in dedicated sections. Still, there are no tools to filter games by specific features, which could have been helpful with such a massive selection. Nevertheless, Genting Casino is truly an exciting find for any slots enthusiast, offering an eye-watering number of slots to explore. The casino regularly introduces new games, so keep an eye out for fresh additions, ensuring there's always something exciting to discover in Genting Casino's slots.

An exciting feature unique to Genting Casino is found within its live casino section- you can play live games run from real Genting Casino locations! Play with a dealer live on camera at Chinatown Birmingham, Forty Five Kensington, Palm Beach Mayfair, Resorts World Birmingham, or Manchester!

Genting Casino Top Slot & Games

Fishin Frenzy Megaways

Colourful symbols adorn this ocean slot, including friendly fish and boats. If you score a win, you can choose to keep it, or to gamble it for double or nothing. There's even a free spins round triggered by scatter symbols.

Fishin Frenzy Megaways

Guns N' Roses

Welcome to the jungle, baby! Tonnes of bonus features make this rock n roll slot a hall of famer, including Encore Free Spins, a Crowd-Pleaser Bonus Game, Legend Spins, boosted wins, multipliers, and expanding wilds. Choose from five classic hits as your soundtrack, and watch the crowd go wild when you score a win!

Guns N' Roses

Joker's Jewels

Simple slots fun is the order of the day in this game. High volatility, no bonus rounds, just straightforward spin-and-match slot play. Match 5 joker symbols for 1,000x your bet!

Joker's Jewels

Mustang Gold

Gallop into the Wild West for your chance to win up to 12,000x your bet! Graceful mustang horses appear on the reels alongside wild and scatter symbols, and with the Money Collect feature, you'll have the chance to add up some great wins. Show the world that your spirit can't be tamed when you pick this thrilling slot.

Mustang Gold

Genting Casino Additional Games rating: 9 / 10

Genting Casino Mobile and App Review

Genting Casino is a user-friendly platform that seamlessly operates on both desktop and mobile devices. When accessed through a mobile browser, it adjusts to a mobile-friendly layout, specially designed for smaller screens. Alternatively, you can download the app for convenient one-tap access without navigating to the website. The app is easy to use, matching the desktop site in layout and design.

It's important to note that an internet connection is necessary, and caution should be exercised regarding data usage, especially with data-heavy video slots and live casino tables. Switching between the desktop site, the mobile site, or the app is smooth, thanks to their nearly identical layouts and seamless connectivity. While the app is handy for on-the-go play, it's essential to be aware that not the entire slots catalogue is available- only 3000 out of the total 5000 games can be accessed through the app.

Genting Casino Mobile rating: 7 / 10

Genting Casino Responsible Gambling

Genting Casino, like any responsible site, has a dedicated section for safe and responsible gambling. It provides player protection tools, a self-assessment feature to evaluate your play, and useful links to resources such as GamStop and BeGambleAware.

GamStop - this is an external service where you can register to ban yourself either temporarily or permanently from every licensed gambling site in Britain. While it's not run by Genting Casino, you can find information about it on the site.

Account Freeze - for a temporary break, this lets you cool off for 24 hours or 1-6 weeks by blocking your account access.

Self-Exclusion - lock your account until you actively request it to be unlocked, with a minimum 180-day wait before reactivation.

Deposit Limits - restrict how much you can deposit daily, weekly, or monthly to avoid overspending. The site will calculate this for you based on your monthly income.

Reality Check - activated by default, this feature sends a pop-up message after some time on the site, reminding you to take a break. You can deactivate it or adjust the timing as needed.

Genting Casino Responsible Gambling rating: 8 / 10

Genting Casino Banking Review: Available Payment Methods

Genting Casino has a standard minimum deposit of £10, a common practice among UK casinos. However, to also claim Port Points along with the welcome offer, players need to deposit £20, not just the £10 minimum. The minimum withdrawal is also £10, a reasonable amount. Depositing and withdrawing funds is a simple process through the site cashier, even for newcomers to online gambling.

Genting Casino provides various payment options, including debit cards, PayPal, paysafecard, Apple Pay, Skrill, Trustly, Payz, and Sofort. Withdrawals are reasonably swift, with processing taking a few hours and the overall transaction ranging from a few minutes to up to 7 working days. While the possibility of same-day withdrawals is appealing, certain methods like wire transfers may take up to a week. In summary, banking with Genting Casino is hassle-free, letting players focus on enjoying their gaming experience.

Available Payment Methods:

Money Bookers / Skrill Money Bookers / Skrill card icon
Maestro Maestro card icon
Visa Visa card icon
Master Card Master Card card icon
Paypal Paypal card icon
Paysafe Card Paysafe Card card icon
Apple Pay Apple Pay card icon

Genting Casino Payment Methods rating: 7 / 10

Genting Casino Banking Review: Depositing

Registering on Genting Casino involves a surprisingly detailed process, including details like your occupation and monthly income. The site then sets a spend limit based on your income, a thorough step for security and responsible gambling, and one that's definitely more involved than we have seen on other sites. Once fully registered, depositing is straightforward. The cashier is easily found with the "Deposit" button. Deposits, starting from £10, are accepted via various payment methods including debit cards, PayPal, paysafecard, Apple Pay, Skrill, Trustly, Payz, and Sofort, providing a good selection for players to choose from. With such a variety, it's likely that there will be something to suit most players. Depositing takes only a minute, with the money instantly credited to your account after the transaction. This simplicity makes the deposit process on Genting Casino quick and convenient, although signing up to the site might require a bit more effort than usual.

Genting Casino Depositing rating: 7 / 10

Genting Casino Banking Review: Withdrawals

Withdrawing from Genting Casino is straightforward. If your account has £10 or more and no active bonuses, you can withdraw in a few simple steps. It's crucial to note that if you have an active bonus, you can request its removal to proceed with a withdrawal, but it might take a bit for customer support to do so; this seems to catch a lot of players out. The minimum withdrawal amount is £10, aligning with the standard minimum deposit requirement.

The withdrawal processing time is consistent at a few hours, regardless of the chosen payment method. The additional time for the withdrawal to clear depends on your selected method. The quickest turnaround is nearly instant once the processing is done, while wire transfers may take up to 7 working days, still faster than many competitors. In summary, Genting Casino offers a relatively good experience for withdrawal times, making the process convenient and efficient.

Genting Casino Withdrawing rating: 7 / 10

Genting Casino Customer Service Review

Customer service on Genting Casino is okay, offering various support options for players to choose between. From 6 am to midnight, you can access live chat once logged in. Initially, it connects you to a chat bot, and to talk directly to a support staff member, you must explicitly ask the chat bot to "speak to someone"; no option is provided for this. Even after doing this, the live chat response isn't instant; it informed us of a potential 6-hour wait for a reply, somewhat disappointing for a live chat service.

Alternatively, you can reach out through email at or use a troubleshooting form for technical issues while using the site. These contact methods give users different ways to seek assistance, though none are likely to provide a response in under an hour. It's a bit disappointing that there isn't a faster way to get in touch.

Genting Casino Customer service rating: 7 / 10

Genting Casino Available Support

Email Address
Live Chat Yes


In our experience with Genting Casino, we found it to be a decent platform with both positives and drawbacks. The site's use of the Genting branding throughout gives it a nice, consistent look, but overall the modern yet somewhat generic design lacks a distinctive character. The unique feature of live casino games streamed from actual UK casinos adds an exciting touch, offering an authentic gaming atmosphere. The massive slots catalogue, boasting over 5000 games, provides an extensive variety of games, though the lack of bingo may disappoint some players. The welcome offer, while straightforward, might not be the most generous compared to other options in the market. Customer support, while available through a couple of different channels, might leave you waiting for a response. Overall, Genting Casino offers a reasonable gaming experience, but it's essential to weigh the pros and cons based on your individual preferences and priorities to see if it is a good match for your needs.

Genting Casino Overall rating for Genting Casino: 7.3 / 10