Jackpotjoy: A Review of Offers, Bonuses and Promos

Portometer 6.8 out of 10
Player Score 40 reviews

Play with £10 and get £50 of free bingo games or 30 free spins

  • Super helpful and friendly live chat support
  • Plenty of big jackpots
  • Daily free games for all players
  • Interesting VIP service PLUS

New members only, must opt in. Min £10 deposit & wager. 30 day expiry from deposit.18+. Free Spins: on Double Bubble. 1p coin size, max lines. Bingo: Advertised ticket value based on £1 tickets. Game availability & restrictions apply.  #Ad, Begambleaware.org.

Jackpotjoy Review Intro

Jackpotjoy is one of the UK’s biggest bingo brands! With a recognisable royal blue and white theme, celebrity endorsements, TV adverts, and mega jackpots, Jackpotjoy sure knows how to catch the eye. It has won tonnes of awards, including three BingoPort Player’s Choice Awards! The site boasts a wide variety of games for every type of player, plus a wealth of generous promotions and prizes. There’s also an engaging social element, with community chat services that connect you with other like-minded people while playing your favourite games. Jackpotjoy has a huge reputation, and in our opinion, it’s well deserved.

Our Jackpotjoy Review Score

We have spent time on Jackpotjoy, exploring its games, its informative pages, its customer service, and more. We do this so that we can bring you a full, comprehensive review of everything Jackpotjoy has to offer! See how it ranked for each aspect of the site, as well as a total score.

Welcome Offer Rating 6 / 10
Existing Player Promotions Rating 7 / 10
VIP & Loyalty Rating / 10
Product Rating 9 / 10
Branding Rating 8 / 10
User Experience Rating 8 / 10
Bingo Rooms Rating 7 / 10
Bingo Games Rating 7 / 10
Additional Games Rating 7 / 10
Mobile Rating 8 / 10
Responsible Gaming Rating 7 / 10
Jackpots Rating 7 / 10
Penny Bingo Rating 8 / 10
Payment Methods Rating 6 / 10
Depositing Rating 6 / 10
Withdrawing Rating 7 / 10
Customer Support Rating 7 / 10
Overall Score 6.8 / 10

Jackpotjoy ranks #36 out of 851 sites on BingoPort!

Jackpotjoy Pros & Cons

At a glance, what did we love about Jackpotjoy? Where did we feel it could improve? Get the facts right here.

  • Super helpful and friendly live chat support
  • Plenty of big jackpots
  • Daily free games for all players
  • Interesting VIP service PLUS
  • Limited payment options
  • 90-ball, 75-ball, and 80-ball bingo only
  • No free bingo rooms

Jackpotjoy New Customer Welcome Offer

Play with £10 and get £50 of free bingo games or 30 free spins

New members only, must opt in. Min £10 deposit & wager. 30 day expiry from deposit.18+. Free Spins: on Double Bubble. 1p coin size, max lines. Bingo: Advertised ticket value based on £1 tickets. Game availability & restrictions apply.  #Ad, Begambleaware.org.

Jackpotjoy Offer Breakdown

Join Jackpotjoy for free spins and you’ll be able to enjoy a fairly generous welcome offering. Deposit and wager £10, and you’ll get the choice of either £50 of free bingo, or 30 free spins. The free bingo tickets can be used on any bingo game on the website, with the exception of Session Bingo and Playoff Palace. The free spins can only be played on the Double Bubble slot game. This promotion is for new members only and has a 30-day expiry period, so be sure to make your deposit and wager it within this time so that you can claim the offer. You must select which of the two offers you want before making your first deposit, and your choice is then locked in.

Jackpotjoy Welcome Bonus Our Verdict

The Jackpotjoy welcome bonus is a reasonably generous welcome offer! Most of the UK’s biggest brands offer a 400% bonus or thereabouts, and on Jackpotjoy, you actually get slightly more than this if you take the £50 bingo. 

The 30 free spins is a very middle-of-the-road offer, but it’s likely to please slots players who don’t want to be burdened with bingo bonus they’ll never use. This offer may be disappointing for players who were hoping to try both bingo AND slots with their freebies, though.

Jackpotjoy Welcome offer rating: 7 / 10

Using The Jackpotjoy Welcome Bonus

When you register to Jackpotjoy, you’ll enter your details and choose your unique usernameYou’ll then be asked to verify your identity by uploading documents- a scan of your driving licence, for exampleOnce you’re verified, you can make a deposit. Go to the cashier to do thisYou can then select your payment method, your deposit amount, and be sure to choose which welcome offer you want to claim!You will need to wager £10 before you’ll get the welcome offer you choseBe sure to deposit, wager, and use your freebies within 30 days of registering
Your £10 can be wagered on any game, and can be played across multiple games. The free bingo tickets can be used on any bingo game on the site, with the exception of Session Bingo and Playoff Palace. The free spins are for Double Bubble, a very cute bubbly slot game!

Jackpotjoy Welcome Bonus Terms

New members only, must opt in. Min £10 deposit & wager. 30 day expiry from deposit.18+. Free Spins: on Double Bubble. 1p coin size, max lines. Bingo: Advertised ticket value based on £1 tickets. Game availability & restrictions apply.  #Ad, Begambleaware.org.

Show full terms

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1. If you are a new member, you will be eligible to receive either:a) 30 free spins (1p coin size, maximum lines) for the game Double Bubble (“Free Spins”);orb) 50 free bingo tickets (“Free Bingo Tickets”) on applicable games (see section 5(b) below). 2. To be eligible for this promotion, you must successfully complete the following criteria (the “Qualifying Requirements”):a) register as a member of this website, which means that you must accept our website terms and conditions (which can be found here);b) opt in to this promotion by selecting either the Free Spins offer or the Free Bingo Tickets offer before making your first deposit,c) make a first deposit of at least £10; and:d) wager at least £10 in cash on any game(s). 3. You have 30 days from when you opt-in and make your first deposit to complete the remaining Qualifying Requirements and play any Free Spins or any Free Bingo Tickets before they expire. 4. If you do not opt in to this promotion by selecting either Free Bingo Tickets or Free Spins before you make your first deposit, you will not be eligible to opt in to this promotion retrospectively. Your choice is locked in at the point that a successful first deposit is made, and cannot be exchanged or altered after this time. 5. If selected, Free Bingo Tickets:a) have a maximum value of £50 (if used to buy £1 tickets) and a minimum value of 50p (if used to buy 1p tickets). Free Bingo Ticket availability at maximum value is based on bingo game ‘max ticket’ restrictions per game, and game schedule;b) can be used on any bingo game on the website, with the exception of Session Bingo and Playoff Palace. We reserve the right to amend these Rules in the future to exclude additional bingo games, including new bingo games but any such amendment will not impact any player who has already opted in to the promotion prior to the amendment coming into effect; andc) can only be used for buy-in to the next game available at the time of ticket redemption, and not to advance buy or to bulk buy tickets. 6. You can only take part in this promotion once. If we detect that any member has created more than one account (including in order to take part in this promotion multiple times, in breach of these Rules) we shall be entitled to close any such accounts (and void any Free Spins, Free Bingo Tickets and related winnings). 7. Your deposit balance and winnings (if any) are withdrawable at any time during this promotion, subject to our rights to temporarily withhold payments as further set out in section 5 of the website terms and conditions. 8. We aim to make Free Spins or Free Bingo Tickets available instantly when you complete the Qualifying Requirements, but please allow up to 72 hours in the case of technical difficulties. 9. If you opt in to this promotion, you agree to comply with the website terms and conditions and these Rules at all times. If (based on reasonable evidence) we find that you have seriously breached the website terms and conditions or these Rules, we may render Free Spins, Free Bingo Tickets and related winnings in your member account void, and we reserve the right to close your member account.

Jackpotjoy Free Bingo & Newbie Rooms

Jackpotjoy actually has two free bingo rooms! They are both called Play Off Palace; one of the rooms runs once per day, and one is a weekly room. But here’s the thing- you can’t just GET tickets for these rooms. You have to win them! Play in any ‘PP Qualifier’ games, found in selected games of Sapphire and selected sessions of Session Bingo, and if you win, you’ll get a ticket to both that day’s Play Off Palace game, and the weekly one that runs on Sundays.  Unfortunately, those are the only free bingo rooms on Jackpotjoy, so if you’re looking just to play for free, you may be disappointed.
 Newbie Rooms

There is no newbie room on Jackpotjoy, not all online bingo sites offer newbie rooms, so don't let this put you off. The welcome offer does give players the option to claim £50 of free bingo, which can be played in almost any room. This will give new players the opportunity to settle into the site and try a few different rooms.

More Jackpotjoy Welcome Offers

The main Jackpotjoy offer allows players to choose between free bingo tickets and free spins. This is great for players who know what they like, and don’t want to be burdened with a bonus they won’t use. Offering players a choice between bingo tickets or spins shows that Jackpotjoy values its slots players just as much as its bingo players, which is something that many bingo sites often neglect.

Jackpotjoy Technical Specifications

Site Name Jackpotjoy
Welcome Offer

Play with £10 and get £50 of free bingo games or 30 free spins

1st Deposit Bonus 10,000 pts
No Deposit Bonus None
Free Bingo Yes
Promotions Yes
Min. Deposit £10
Min. Withdrawal £10
Deposit Methods
  • Maestro card icon
  • Visa Electron card icon
  • Visa card icon
  • Apple Pay card icon
Established 2003
UK Gambling Commission License number 38905

Jackpotjoy Review: Existing Player Promotions

Jackpotjoy does have a promotions page, and it’s packed full of offers. There are promotions for bingo, slots, casino, and poker, although usually just one for each. The promotions page lists offers that are more long term, like weekly prizes. Opt in is required for all offers, but the terms are laid out clearly so players know what they have to do. 

Weekly Prizes. Invited players can opt in and wager on selected games for the chance to win a prize in the weekly draw.

Game of the Week. There are four sub-promotions in this offer, including a game prize draw, a cashback deal, and a cash prize draw. It looks like a lot of fun! To enter, players must be invited, but it’s not clear how an invite is decided.

Tournaments. These are free to enter, and there are 8,000 prizes every week of up to 150 Free Spins! Players must play the selected slot during the tournament times, so be sure to check when tournaments are currently live! We entered, and sadly didn’t win a prize, but it was still fun to compete, and we did have a little win off the slot itself!

These promotions were all correct at time of writing, although do bear in mind that offers change.

Jackpotjoy Existing Player Promotions rating: 7 / 10

Jackpotjoy Review: VIP & Loyalty

There are a few ways that players are rewarded on Jackpotjoy. When you make your first deposit, you have then unlocked a Daily Free Game that can be enjoyed once a day, forever. Pick 6 symbols on the grid, and you could win cash prizes and free spins. This is a really fun way of giving players the chance to win a prize every day, and the fact that it’s unlocked forever after just one deposit is amazing.  The FAQs also state that the staff are constantly reviewing player accounts, and will drop rewards into your account if you have earned one, no need to contact customer support. The VIP scheme on Jackpotjoy is called PLUS, and is invite-only. The PLUS Team review player accounts to look out for players who qualify, but they don’t advertise their criteria, as they want to avoid encouraging irresponsible gambling, which really impressed us. If you are lucky enough to be invited to join PLUS, you can get rewards and perks like exclusive weekly promotions, and more frequent Box Bonanzas.

Jackpotjoy VIP & Loyalty rating: / 10

Jackpotjoy Product Review

Jackpotjoy is incredibly easy to use and is one of our favourite online bingo sites. We’ve tried out a lot of different sites, but Jackpotjoy was truly a joy to explore. The site is intuitive; everything is where you expect it to be. The FAQ section is huge, but it’s easy to find the questions you want. Every bit of info we looked for on Jackpotjoy was easy to find, and the customer support was a breeze to access and use. There are tonnes of options when it comes to Jackpotjoy's games, and they are neatly organised to make finding something that suits you easy. Once you join Jackpotjoy, the best step is making your first deposit. You’ll then be able to play any games that catch your eye, and once you’ve wagered £10, you can claim your chosen welcome bonus reward.

Jackpotjoy Product rating: 9 / 10

Jackpotjoy Branding Review

Jackpotjoy’s blue and white colour scheme is very recognisable, as is the logo. Unsurprising for a site with a household name, but it’s still nice to see the same branding throughout the site. Though Jackpotjoy previously had Dame Barbara Windsor and Paddy McGuinness as its celebrity ambassadors, it seems that they are currently without celeb representation.  Jackpotjoy has a tonne of slot, casino, and live table games, but it does a very good job of striking the balance between these and its bingo product. Neither feels like an afterthought, and the choice-based welcome offer reflects this. The blue and white branding is pretty neutral; it’s not fluffy like a lot of bingo sites, nor is it dark and edgy like so many casinos. Jackpotjoy does a great job of appealing to everyone.

If you look about, there are many popular alternatives to Jackpotjoy and some of them in our opinion have a slightly slicker design and feel. Naturally the brand is instantly recognisable because of its iconic imagery and advertising. We just feel the site looks a little dated in some places, but that doesn't hinder the game play.

Jackpotjoy Branding rating: 8 / 10

Jackpotjoy User Experience Review

When you first land on Jackpotjoy, it’s easy to get started. Clicking on the welcome offer banner or the Join Now button will take you to the registration page directly. Once you’ve got an account set up, it’s easy to find all the games you’re looking for; they’re listed by category along the top of the page. This makes Jackpotjoy super easy to use, even for a beginner.  The free daily games are listed prominently on the homepage too, so players can see what’s on offer once they’ve joined. These free games are a great offering, so it’s nice to see them well advertised.

Jackpotjoy User Experience rating: 8 / 10

Jackpotjoy Rooms Review

Jackpotjoy has 17 rooms currently, and the rooms include 90-ball and 75-ball bingo. In the Session Bingo room, you can play a mix of 90-ball, 80-ball, and 75-ball games. This is not that many bingo variants, especially compared with some competitors, and some of Jackpotjoy's sister sites. But there is still a good amount of variety between rooms. The Superlinks room is networked, offering big prizes, Speed Bingo is fast and furious, and Bubble Up Bingo is branded in the same style as the network’s proprietary slot game, Double Bubble.

Jackpotjoy Rooms rating: 7 / 10

Jackpotjoy Best Bingo Rooms

So many rooms, so little time… here are the very best bingo rooms (in our opinion) that are worth checking out on Jackpotjoy!
 Crystal MazeThis 90-ball bingo game gives prizes for 1 line, 2 lines, and the full house, plus there’s a progressive jackpot teetering and ready to break! This room is special, though- once you’ve bought your tickets, you’ll be zapped into one of the classic Crystal Maze challenge zones as the game starts!
 Bubble Up BingoThis room has 90-ball bingo, but there are some special features. The Double Up Bonus in this room means that if you win any of the game prizes on a double number (like 11, 22, 33, etc) you win double the prize! There is also a Super 7 Progressive Jackpot- to win this, land the full house on number 7!
 Speed BingoAmerican-style 75-ball bingo is the name of the game here, and as the room name suggests, things go fast in this room. The auto-dauber is your best friend here, as it’ll keep track of your cards as the rapid-fire balls come shooting out!  Sapphire Room This 90-ball room has big jackpots, linked games, Powerbolts (which are progressive jackpots that get easier to win as the day goes on), and chances to win entry to the Play Off Palace games! Phew, that’s a lot of bang for your buck!  

Jackpotjoy Chat Review

Bingo LoungeThis room had plenty of chat going on. Players were chatting about the week’s soaps when we jumped in, and everyone seemed to be happy having a natter. The chat window takes up a third of the screen on desktop, which means it doesn’t interfere with the game.
 Tiki RoomThis jungle-themed room had a chat game going while we were in there. While we didn’t join in, plenty of other players did, and it certainly added an extra level of excitement while the game was going!
 Bingo 80We absolutely loved the 80s vibe of this room! The chat was a bit quieter in here, as there weren’t as many players in, but there were a few “GL” wishes being passed around.
 Speed BingoThe calls are fast, but the chat was at a very reasonable pace in this room. Thankfully the messages don’t go as fast as the bingo calls, or we’d have had trouble keeping up!

Jackpotjoy Games Review

While there are not many bingo variants to choose from on Jackpotjoy, there are plenty of special features in the rooms to give them interesting twists. 90-ball and 75-ball bingo accounts for just about every room, with Session Bingo also offering occasional 80-ball games.

90-Ball BingoThe classic, as most often played in the UK. 90 balls available, and your ticket will consist of three lines. Get a prize for one line, two lines, and the full house, and keep an eye out for progressive jackpots if you meet the criteria to trigger one. 75-Ball BingoThe most common variant in the US, this game has 75 balls, and a 5x5 grid on your bingo ticket, with the middle square left blank. Some games have players match a pattern, or maybe a full house is what will bag you the prize. 80-Ball BingoThis is played on a 4x4 grid where all of the boxes will have numbers in; there’s no blank middle space. Players may need to match a pattern, or there may be prizes for 1 column, 2 columns, 3 columns, and the full house.

Jackpotjoy Games rating: 7 / 10

Jackpotjoy Jackpots

Jackpotjoy has ‘jackpot’ in the name, so it’s hardly surprising that they have plenty of big prizes up for grabs. The bingo rooms each have their own prize jackpot, which can vary from a few pounds to £600 and more. On top of this, many rooms also offer progressive jackpots, with varying conditions.

You may have to win in a certain number of calls, or perhaps call bingo on a specific number. These jackpots are much bigger, and are almost all in the thousands. The biggest jackpot when we played was £10,000, and this was in the Superlinks room. This is the Super Jackpot (SJ). There are two SJs available in this room; one is to be won by a single player, and with the other, all players in the room get a share if it triggers.

Jackpotjoy Jackpots rating: 7 / 10

Jackpotjoy Penny Bingo

Several rooms on Jackpotjoy offer penny bingo games. The Tiki room and Speed Bingo had penny games running when we played, and a couple more rooms had 2p tickets for sale. A few rooms had 10p tickets, but only one went as high as 20p. The Session Bingo rooms sells tickets for £5, but this buys you a whole session of 15 games, and so is still good value for money. 

Jackpotjoy Penny Bingo rating: 8 / 10

Jackpotjoy Side Games Review

Mini games can be played in the bingo rooms as you watch the numbers come out, or as you wait in between games. A selection of slot games is available, and these can be found in the bottom left hand side of the window, nice and out of the way so they don’t interfere if you’re not playing them. These were a nice addition, though a few of the games we were hoping to see weren’t available.

Jackpotjoy Slot Games Review

There are over 400 slot games on Jackpotjoy, which is a very respectable amount! As well as popular classics like Rainbow Riches and Cleopatra, there are network-unique games like Double Bubble and Paper Wins available too! There is a whole section dedicated purely to jackpot games, and you’ll find some eyewatering progressive jackpots here. We especially love that there is a section dedicated to Slingo & Instants! Slingo is one of our absolute favourite games- we’ve been playing it pretty much since it launched- and it’s nice that we can find all the Slingo games in one place. Never played Slingo? It’s a tonne of fun- basically a mix of bingo and slots. There are dozens of variants nowadays too! 

Jackpotjoy Top Slot & Games

Rainbow RichesSeen in pubs, casinos, and slot sites across the UK, this wildly popular slot features three great bonus rounds. The Road to Riches bonus is a spin the wheel feature that sees you climb a cash path. The Wishing Well is a pick-me bonus, and the Pots of Gold feature could see you win up to 500x your bet.
 CleopatraThe queen of the Nile invites you to seek your own fortune in this Egyptian-themed classic slot. The sphynx is the scatter symbol, and can pay up to 100x your bet. Cleopatra is wild, and will double any wins which use the wild symbol.
Paying both ways, this spacey slot has expanding wilds- land one and watch it cover the reel. The expanding wild will also stick around as it triggers a respin. Match sparkling gems for a win across 10 paylines, but your pattern can start from left to right, or right to left, as long as it is across consecutive reels.
 Slingo Extreme
 Want the chance to win up to 500x your bet? Slingo mixes bingo and slots in a thrilling new game, and this sequel is bigger and badder than classic Slingo. Once you start, your spins will run through without you having to click, just stopping for you to place jokers as they appear. Claim your win at the end, or buy up to 8 additional spins to aim for that next Slingo.

Jackpotjoy Additional Games rating: 7 / 10

Jackpotjoy Mobile and App Review

Jackpotjoy’s mobile app is fantastic. It looks modern and tidy from the moment you open it, sticking with the blue and white branding. Players can scroll through the icons to select bingo, slots, casino, and more, and promotions are under their own logo at the bottom. The homepage is surprisingly similar to the desktop site; many apps change things around more due to limited space, but Jackpotjoy makes it work. The app can be downloaded from the Google Play Store, or the Apple App Store, depending on your device. You have to be in the UK to play, and the app will ask to check by using your approximate location.

Plenty of players prebuy tickets for games while they’re out and about, and then come home to enjoy the game later; whether you prebuy or play on mobile, Jackpotjoy’s app has you covered.

Jackpotjoy Mobile rating: 8 / 10

Jackpotjoy Responsible Gambling

Jackpotjoy has created a scheme called Game in Good Hands to ensure that all players can enjoy gambling safely. The scheme has three categories- Trustworthy, Rewarding, Responsible. Trustworthy means that there are no win caps, there are fast withdrawals, and customer service is taken seriously. Rewarding aims to give players something back for their play. And Responsible covers tools like Deposit Limits and Session Reminders. Here are the tools that Jackpotjoy Offers, and what that means for you.
 Tools they offer on Jackpotjoy include:

Cool Off – Lock your account from between 24 hours to 6 weeks for a short break.Closure/Self-Exclusion – Closure will shut your account, but it can be reopened. Self-Exclusion locks you out from playing from 6 months to 5 years, and you choose the time.Session Reminders – set these and they will pop up every 30/60/120 minutes to remind you to take a break.Deposit Limits – available for daily/weekly/monthly caps on how much you can deposit in your account.

Jackpotjoy Responsible Gambling rating: 7 / 10

Jackpotjoy Banking Review: Available Payment Methods

When you want to deposit on Jackpotjoy, you’ll be doing so through a safe, fast cashier service on the site. 

Available Payment Methods:

Maestro Maestro card icon
Visa Electron Visa Electron card icon
Visa Visa card icon
Apple Pay Apple Pay card icon

Jackpotjoy Payment Methods rating: 6 / 10

Jackpotjoy Banking Review: Depositing

Jackpotjoy banking options are a little limited when it comes to deposit options. Currently, players can only use debit cards or Apple Pay to make a deposit. Although Jackpotjoy used to accept PayPal, they no longer offer this as a payment option for new accounts.

The good news is that only accepting debit cards means that you know Jackpotjoy takes its banking security very seriously. It is a bit disappointing that they only offer debit card, however, and not even PayPal or Paysafecard are accepted.

Jackpotjoy Depositing rating: 6 / 10

Jackpotjoy Banking Review: Withdrawals

You can request withdrawals via the same methods as depositing, and for security reasons, you must withdraw back to the last method that you deposited from. The minimum withdrawal amount is £10, and will usually take a couple of working days to go through, although this can vary by payment method and which bank you use.

Jackpotjoy Withdrawing rating: 7 / 10

Jackpotjoy Customer Service Review

Jackpotjoy has live chat, phone support, and an email address. Plus, there’s a huge Help Centre with tonnes of FAQs that you can search! Click through the sections until you find the info you need, or just search using the search bar. When we visited the live chat, it took less than a minute to connect us to an agent. The support agent was polite, and answered our question very quickly in easy-to-understand terms. We asked about free bingo rooms, and though he advised us there weren’t any free-to-enter rooms, he did direct us to where we could find other free play games! When we asked about the Daily Free Games, he was even kind enough to explain how they worked for us. This kind of service is great to see from live chat, going above and beyond just answering your question.

Jackpotjoy Customer service rating: 7 / 10

Jackpotjoy Available Support

Phone Number 0800 458 0770
Email Address Online Form
Live Chat Yes


Overall, Jackpotjoy is a fantastic site that caters to both its bingo and slot players. We loved the friendly atmosphere throughout, helped especially by the bingo chat and the live chat support service, which was excellent. The range of payment options is a little limited, and there are no particularly unusual bingo variants available to play, but the daily freebie games will ensure no player is left feeling undervalued.

Jackpotjoy Overall rating for Jackpotjoy: 6.8 / 10